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customer experience IVR phone menu prompts script samples

IVR Script Examples to Improve Caller Navigation

Your IVR or Auto Attendant system is like the front door of your business – it’s the first thing people see and the first impression callers get. Not only is it the first impression, but a crucial part of your customer experience. When coupled with well-written voice prompts, the system helps callers navigate your phone system and reach an agent efficiently. A poorly constructed phone system can lead to caller frustration and aggravation. 

We’ve gathered some popular Auto Attendant script examples to illustrate how a clear and concise script should look. Check out these scripts below and learn what makes them so efficient when communicating with callers.  

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tips video voice talent

How to Choose the Perfect Voice Over for Your Video Production

How to choose the perfect voice for your video productionWhen you’re creating a video production for your business, there are two main areas of focus: Visuals and Audio. The visuals come naturally to most. You might feature on-screen talent, show charts and statistics, or share photos. The audio is often a bit trickier to get right. Background music for videos is very important, but so is the voice that’s being used to describe or explain the content. Too often, online marketing videos rely only on music and visuals; the spoken word is neglected or completely omitted, which means marketing departments have completely missed an opportunity to efficiently and effectively share quality content with online viewers. 

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presentations resources tips

How to Take Advantage of Prezi’s New Audio and Voice Capabilities

how to take use voice and audio on preziUpdate: 04/01/2019: Prezi no longer supports audio on their free product.  To add audio in a Prezi you’ll need to upgrade to a paid version like Prezi Plus or Prezi Next.  Check out this blog for alternative free presentation products which allow you to add audio.

When Holdcom started using Prezi about a year ago, we were very excited about the site’s ability to incorporate audio into online presentations. But then, we tried to do it. And we were very, very disappointed. After all, we know that a good presentation becomes great when you add professional voices and licensed, royalty-free music

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customer experience video

4 Online Video Ideas to Improve Customer Service Strategies

Videos Ideas for Customer ServiceIf you have a business, you have customers. If you have customers, they have questions. No matter what you sell, do, or offer, someone will need to ask you something about it. And when the time comes, you and your staff will have to provide them with an appropriate answer. Just as there are many ways for today’s consumer to ask questions (email, telephone, social media, in person), there are also many ways for questions to be answered. One way businesses are answering client’s questions today is with video. Whether it’s a longer production or a short clip, video allows you to answer questions in concise, yet elaborate, ways. Here are some ways to improve your customer service strategies with videos:

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video virtual tour

7 Tips for Speaking On-Camera in Marketing Videos

7 Tips from a director for giving on camera interviewsThere are many different kinds of online marketing videos. In some, you’ll use actors to show a creative concept. In others, you might use a voice over talent to explain a concept. In additional videos, you might even feature your own staff and management. Each of these video types has its pros and cons, but when you’re using “regular’ people – instead of actors (or voice actors!) – there are some additional considerations to ensure you have a great final product.

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social media tips video

6 Tips for Making Better Vine Videos

Vine Video TipsVine is the new kid on the social media block. The app allows users to create 6-second videos about anything, then share them within the app and on other social media sites, especially Twitter. (Think of it as the 140-character approach to video production). Plus, videos made on Vine can be embedded on web pages and blogs. 

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healthcare resources tips

Managing and Announcing Healthcare Mergers and Acquisitions

Healthcare patient files being managed for an acquisition announced to patientsThere is one constant in the healthcare industry: change. New rules and regulations, changing technology, additional facilities…very little stays the same for very long. Today, as “Hospitals” become “Medical Centers” that are part of “Healthcare Systems”, paying attention to patient communications is crucial. As you move through a merger, acquisition, or renaming effort, here are some crucial communication points to keep in mind:

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marketing resources

The Myth of Zero Hold Time

If you ask people what they’re playing for callers waiting on hold, you’ll hear (at least) one of a few answers:

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customer experience resources tips

Customer Service Tips for a Successful 2013

Customer Service Tips We’re a month into the new year, which is the perfect time for some quick tips for providing excellent customer service. No matter what business or industry you’re in – from freelancer to enterprise – there’s always room to improve customer service strategies. Here are our tips for ensuring great service as the year progresses:

Categories
marketing resources tips

5 Grammatical Errors to Avoid In Your Audio Script Writing

Writing tips from professional copy writers - notebook and pencilWriting a script can be harder than it looks, because by definition a script is intended to be read out loud.  When scripting your own Message On Hold program, virtual tour narration, or podcast, simple grammatical errors can confuse voice over talent reading the script and your listeners. There are many misconceptions about proper grammar, word-usage, and sentence structure that plague English speakers. English is not an easy language, and there are many intricacies to remember.