Is Guest Experience a Priority at Your Hotel?

People are constantly traveling for businesses and for pleasure looking for great value for the money they are paying. There is high competition for new customers, especially in the hotel industry. People are no longer getting in their vehicles to just drive, hoping to find a hotel that looks nice, clean, and safe. 

The hospitality guest experience has to be something that is on everyone’s mind as they start their work day. Customers are beginning to browse the web using hotel search engines to read feedback and compare the prices.Hotel_Service_Guest_Experience

Since a majority of your customers will use their smartphones or other devices, the time spent researching hotels increases greatly. This means that customers already have an impression of your hotel before they walk through your hotel doors. 

Satisfying Your Customers 

Satisfying your customers is more than just interacting with them face-to-face. Customer satisfaction is greatly affected by the kind of presence you have online. Customers get their first information about your hotel on your website. If you have a successful hotel, your website is probably one of those that really stands out. 

What kind of content should your website have that will ensure it stands out among others? 

  • Plenty of photos
  • A page that gives clear directions and maps
  • A list of nearby businesses they may be interested in trying out
  • Popular restaurants
  • A page of reviews/feedback from previous guests
  • An option for those with special needs to make certain requests so they can be properly accommodated

Providing a great guest experience is about being available to the customers. Your hotel certainly needs to have a direct phone number. Many people prefer to do their research about your hotel online, but they may feel better calling your hotel to make their reservation. So, a human interaction will be important in cases like this. Your staff members should be polite and friendly, as well as familiar with the policies and the things your hotel has to offer. 

The hotel industry is a competitive industry. It is essential that your hotel gives customers what they expect from a hotel. When your hotel makes customer satisfaction and guest experiences a priority, it will certainly thrive and see a flood of new customers. 

Use Audio To Improve Your Guest Experience.

Download our Free Guide. 


4 replies on “Is Guest Experience a Priority at Your Hotel?”

You actually make it seem so easy with your presentation but I find this matter to be really
something that I think I would never understand. It
seems too complicated and extremely broad for me. I’m looking forward for your next
post, I’ll try to get the hang of it!

Good day! This is kind of off topic but I need some
advice from an established blog. Is it hard to
set up your own blog? I’m not very techincal but I can figure things
out pretty fast. I’m thinking about creating my own but I’m not sure
where to start. Do you have any tips or suggestions?
Thank you

Thanks for stopping by and for the comment. Your question is a little outside of our area of content focus, but we always want to lend a hand. There are a million great resources online for starting a blog. Here’s a link to a blog I like that has a detailed post about how to start a blog. Good luck!

Leave a Reply

Your email address will not be published. Required fields are marked *