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branding customer experience tips

How to Create Loyal Raving Fans and a Backstage Account of a Song Parody

In life, imitation is the sincerest form of flattery. In business, getting a referral or testimonial, is the highest form of flattery, and is the currency on which you build your reputation. The better your reputation, the easier it is for your front-line staff to do their jobs and add to your growth. 

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e-learning tips video

Narration in Video and eLearning

Narration can add immense value to any eLearning experience. Not only does adding high quality voiceover add versatility to the existing footage, but also allows it to be utilized for a broader range of audiences successfully. Speech can affect the most primal aspects of learning to improve retention, focus, and comprehension. Let’s take a more in-depth look at the role well-designed narration can play in an eLearning experience.

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branding customer experience tips

Customer Experience & Pokémon GO

With all the news and excitement around the success and popularity of Pokémon Go, you may not recall it started as a humble card game back in the 1990’s. It wasn’t your average game. This game included capturing mythical creatures and battling your friends.  The game was simply called Pokémon.  Now updated for smart phones as an app, Pokémon Go isn’t exactly the same game that we all remember. Pokémon GO has evolved to meet current times. Being called a “free-to-play location-based augmented reality mobile game… released in July 2016” according to Wikipedia. There are mixed reviews about the evolved game, but there are valuable elements that can used to enhance the customer experience

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customer experience resources tips

Why Custom Audio is Important to Your Phone System

So you want to know why custom audio is important to your phone system? Your phone system is the first impression many customers receive.  It’s the “front door” to your business and it needs a professional image. It’s one of the easiest ways to improve customer experience. In addition to improving your image, professional recordings create a feeling of security and capability from callers as they recognize businesses who prioritize the level of communication on call flows. Let’s take a look at three good reasons why meeting your customer’s expectations with custom audio speaks volumes about your professionalism and dedication to service (a key factor in customer satisfaction). 

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customer experience resources tips

Voice Assistant Technology & Customer Experience

As technology changes, the customer experience and human interaction changes as well. We have become reliant on the use of cellphones and the convenience of information at our fingertips. Technology advancements have caused such disorders as Nomophobia or the fear of being out of mobile phone contact. With advancements in technology it has put pressure on the customer experience. Customers now have further reach with the evolution of technology.  By utilizing advancements in technology the customer need can be met in a variety of ways throughout the automobile, financial, and food service industries- adding new value to the customer experience. 

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phone menu prompts resources tips

DIY Voice Prompts

If you’ve ever thought about recording your own prompts for your business, then you’ve probably already found out just how difficult it can be. Even with the right equipment (which alone costs thousands of dollars), depending on the word count it can take a week just to get the right recordings done. Maybe that’s why professionally recorded voice prompts are in such high demand.

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message on hold resources tips

Message On Hold – The Key to Unified Communications

Your team has worked diligently to create a marketing and communication strategy that will increase sales and strengthen your competitive edge. Understanding how to create effective audio marketing scripts for Message On Hold can make a difference as to how clients perceive your brand. Your telephone greetings and hold script is a customer’s first experience with your company. These first interactions are essential for convincing customers you can deliver on the promise of your marketing materials. Will the caller’s experience on the phone, mirror their expectation?  The caller experience will mirror the customer expectation if your on hold program delivers a consistent, brand-driven message that aligns with your marketing and communications strategy.

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equipment resources tips

VOIP vs PBX Phone Systems

Today, businesses have an abundance of phone system options to consider for their communication needs. In the past, small to mid-size organizations with multiple phones relied on a private branch exchange (PBX), which connected internal lines to external lines, and managed functions such as call holding or call forwarding. Thanks to technology most of these features are available on a  VoIP system, often at a lower cost than traditional phone systems.  

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customer experience message on hold tips

Message on Hold: Script Tips to Keep Callers from Pouting

Children want what they want, RIGHT NOW.  Oh the potential drama which ensues if parents tell them to be patient. Their excitement builds and they slip into an imaginary world picturing themselves with the prized possession. But disaster can strike the moment they run out of patience. 

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message on hold phone menu prompts tips

Message on Hold & Voice Prompt Tips from Aristotle

At its heart, what is a message? What is it supposed to do? A message transfers information, but iif it is not engaging will that information reach the listener. Centuries ago Aristotle was so successful at creating an engaging message, humanity still listens to his words today. His artistic proofs offer great audio marketing script tips for messages on hold and prompts.