Category: message on hold

Sound Solutions: Revolutionizing Customer Interactions with the Power of Professional Voices

Post author By Rob LeFever
Post date November 28, 2023

In the fast-paced world of customer service, one of the recurring challenges faced by representatives is the need to convey lengthy disclaimers, terms & conditions, and other legal-related information during phone interactions. Picture this: a customer calls a satellite radio provider to make changes to their subscription, and every tweak prompts the representative to recite a verbose set of terms and conditions. It’s a scenario we’re all too familiar with, and it raises the question – is there a more efficient and customer-friendly way to deliver this essential information?

The answer lies in leveraging the expertise of your audio marketing provider to record and produce these repetitive but crucial messages with the finesse of professional voice talent. This simple yet innovative approach not only streamlines customer interactions but also contributes to an enhanced overall experience.

Let’s take a more in-depth look at why companies should consider making this shift in their customer communication strategy.

1. Efficiency and Consistency:

Imagine the time and effort saved by customer service representatives if they no longer had to repeatedly recite the same legal jargon. By pre-recording this information with a professional voice talent, companies ensure consistency in messaging and significantly reduce the risk of human error in delivering complex or lengthy details.

2. Enhanced Professionalism:

A professionally recorded message exudes a sense of authority and competence. Customers are more likely to pay attention and absorb information when it is delivered with a polished and engaging voice. This not only reinforces the credibility of the information being shared but also reflects positively on the company’s brand image.

3. Improved Customer Experience:

Customers appreciate efficiency and clarity in their interactions. By sparing them from listening to repetitive disclaimers read aloud during every interaction, companies can create a more pleasant and streamlined experience. This approach respects the customer’s time and contributes to an overall positive perception of the brand.

4. Adaptability Across Industries:

The adaptability of professional voice recordings spans a spectrum of industries, enhancing customer interactions and simplifying complex information. In both B2C and B2B scenarios, any repetitive information, such as product specifications, service details, or compliance requirements, can be effectively communicated through professionally produced audio. By embracing this approach, companies can tailor their communication strategies to the specific needs of their industry, ultimately delivering a superior customer experience. Whether it’s in telecommunications, healthcare, finance, e-commerce, education, hospitality, or beyond, the impact of a well-orchestrated voice can resonate across diverse sectors, creating a lasting impression on customers and setting the stage for success.

Here are a few examples of how specific industries can benefit from this approach.

Telecommunications:

In the telecommunications sector, where customers often navigate through complex service plans and options, a professionally recorded guide to terms, conditions, and plan details can streamline the customer onboarding process. Whether it’s explaining international calling rates or detailing data usage policies, a clear and consistent voice message ensures that customers grasp crucial information effortlessly.

Healthcare:

In the healthcare industry, compliance and understanding medical instructions are paramount. From appointment reminders to explaining insurance coverage specifics, a pre-recorded message with a professional voice talent can provide patients with clear and concise information. This not only enhances patient experience but also contributes to better adherence to medical protocols.

Finance:

Financial institutions deal with intricate legalities and compliance regulations. A professionally recorded message can efficiently communicate changes in terms and conditions, ensuring that customers are well-informed about updates in services, interest rates, or policy modifications. This not only fosters transparency but also mitigates the risk of misunderstandings.

E-commerce:

In the dynamic world of online shopping, where terms of service and return policies can be intricate, a well-crafted audio guide can serve as a user-friendly tool. From guiding customers through the checkout process to explaining loyalty program benefits, a professionally recorded message adds a personalized touch, making the online shopping experience more enjoyable.

Education:

Educational institutions can leverage recorded information for disseminating critical details to students and parents. Whether it’s explaining enrollment procedures, campus guidelines, or changes in academic policies, a professionally recorded message ensures that everyone receives accurate and consistent information, fostering a positive educational experience.

Hospitality:

Hotels, resorts, and travel companies can benefit from pre-recorded information to convey details about reservation policies, loyalty programs, and facility updates. This not only reduces the workload on customer service teams but also creates a more polished and welcoming experience for guests.

5. Legal Compliance and Risk Mitigation:

Recording important legal information ensures that companies adhere to regulatory requirements without the risk of miscommunication. In industries where compliance is crucial, such as finance or healthcare, a pre-recorded message provides a verifiable and standardized means of delivering essential information.

In Summary:

In the era of customer-centric business models, optimizing the customer experience is paramount. By enlisting the services of an experienced audio marketing provider to record repetitive information with professional voice talent, companies can achieve efficiency, enhance their brand image, and create a more enjoyable customer journey. This strategic shift not only benefits customer service representatives but also contributes to the overall success and positive perception of the company within its competitive market landscape.

Key Takeaways: Revolutionizing Customer Interactions with Professional Voices

Efficiency and Consistency: Pre-recording legal and informational messages with professional voice talent not only saves time and effort for customer service representatives but ensures consistency in messaging, reducing the risk of human error in delivering complex or lengthy details to customers.
Enhanced Professionalism: Professionally recorded messages exude authority and competence. A polished and engaging voice not only reinforces the credibility of the information but positively impacts the company’s brand image.
Improved Customer Experience: Streamlining interactions by sparing customers from repetitive disclaimers enhances efficiency and clarity. In turn, respecting customers’ time contributes to an overall positive perception of the brand.
Versatile Industry Impact: Professional voice recordings are adaptable across diverse sectors, including, but not limited to, telecommunications, healthcare, finance, e-commerce, education, and hospitality. Tailoring communication strategies to industry-specific needs delivers a superior and lasting customer experience.
Legal Assurance: Mitigate risks and ensure compliance with standardized, verifiable recordings, crucial in finance, healthcare, and other compliance-driven industries.
Customer-Centric Success: Enlisting an experienced audio marketing provider for strategic shifts in phone interactions optimizes the customer experience and contributes to the overall success and positive perception of the company in the market.

FAQs: Sound Solutions for Customer Phone Interactions

Q1: How does pre-recording legal information enhance efficiency and consistency in customer service?

A1: Pre-recording with professional voice talent eliminates the need for representatives to repeatedly recite legal jargon, ensuring consistency in messaging, saving time, and reducing the risk of human error in delivering complex details.

Q2: How does a professionally recorded message contribute to enhanced professionalism?

A2: Professional voice recordings exude authority and competence, capturing customers’ attention and positively impacting the company’s brand image by delivering information with a polished and engaging voice.

Q3: What benefits do customers experience with this approach?

A3: Customers enjoy a more pleasant and streamlined experience as they are spared from listening to repetitive disclaimers during every interaction, respecting their time and contributing to an overall positive perception of the brand.

Q4: How adaptable are professional voice recordings across industries?

A4: Professional voice recordings are highly adaptable, spanning industries such as telecommunications, healthcare, finance, e-commerce, education, hospitality, and more. They effectively communicate product specifications, service details, and compliance requirements, tailoring communication strategies to specific industry needs.

Q5: How does pre-recording essential messages for phone interactions contribute to legal compliance and risk mitigation?

A5: Pre-recording important legal messages provides a verifiable and standardized means of delivering critical information, ensuring companies adhere to regulatory requirements without the risk of miscommunication, crucial in compliance-driven industries like finance or healthcare.

Q6: How does playing pre-recorded messages during customer interactions contribute to the overall success of companies?

A6: Utilizing pre-recorded messages during phone interactions with customers obviously makes for happier customer service representatives, but this approach also aligns with the broader strategy of creating a positive and memorable customer journey. This alignment contributes significantly to the overall success and standing of the company in the competitive business landscape.

marketing message on hold tips Uncategorized

Employing the Power of Message-On-Hold for Your Event Marketing

Post author By Rob LeFever
Post date November 15, 2023

Launching and marketing an event for your business is a multifaceted endeavor. While raising awareness about your event in your more obvious marketing channels, such as your website, social media, and community outreach, will be at the forefront of your mind, promoting the event in your Message-On-Hold program may go overlooked. But it’s important to remember this valuable resource reaches a captive audience, providing a unique opportunity to engage your callers and market your event. In this blog, we’ll discuss not only the conventional marketing methods for events but also the best practices for leveraging your Message-On-Hold program. We’ll cover the ideal timeline for event announcements, what essential details to include, and how frequently you should remind your customers and the public about the upcoming event.

Utilizing Traditional Marketing Channels

It’s crucial to establish a strong foundation by promoting your event through traditional marketing channels. So don’t forget to announce your event in the following:

a. Social Media: Start by creating buzz on your company’s social media platforms. Share engaging posts, create event pages, and run targeted ads to reach your target audience.

b. Company Website: Dedicate a prominent section on your website to the event. Include detailed information, a registration or ticketing platform, and eye-catching visuals.

c. Email Marketing: Send out event invitations and updates to your email subscribers, offering them exclusive insights and early access.

d. Community Outreach: Collaborate with local organizations, influencers, and partners to broaden your event’s reach and strengthen community ties.

e. Press Releases: Draft compelling press releases to send to media outlets, both online and offline, to garner publicity.

The Role of Message-On-Hold

Your Message-On-Hold program offers a unique opportunity to market your event to a captive audience. While callers may have contacted you for a different reason, you can use this time to pique their interest and create awareness about your event. Remember, it’s essential to maintain a consistent message about your event across all marketing channels, including your Message-On-Hold program. This reinforces the event’s importance and helps with brand recognition.

Here’s how to make the most of promoting your event in your Message-On-Hold program:

a. Timing: Plan to incorporate event announcements into your Message-On-Hold program well in advance of the event. Ideally, you should start promoting the event in your MOH program at least 6 weeks – if not several months – before the event date. So be sure to contact your Message-On-Hold provider as soon as you lock in all essential event details (date, time, location, schedule). This way, your MOH provider can assist you in adapting the event content to your MOH script, have the content recorded by a professional voice talent, and start announcing the event in your MOH program well ahead of the event date.

b. Engaging Content: Look to your Message-On-Hold provider to help craft concise, engaging scripts that convey the essence of your event. Your MOH script consultant will be an essential resource in highlighting what makes the event special to maximize interest and devising an effective call to action, such as visiting your website for more information or registering for the event early.

c. Frequency: Rotate your Message-On-Hold content frequently. During the lead-up to the event, increase the frequency of event announcements to ensure callers receive multiple reminders. This is essential for any potential attendees who may have held off registering early until solidifying their schedules.

What to Include When Announcing Your Event

In your Message-On-Hold program and other marketing channels, include the following key details:

a. Event Date and Time: Clearly state when the event will take place.

b. Event Location: Provide the venue’s name and address. If applicable, also provide some unique, pertinent details about the venue to further entice potential attendees.

c. Event Description: Summarize the event’s purpose, benefits, and what attendees can expect.

d. Registration Information: Encourage callers to register or buy tickets through your website and/or other designated platforms.

e. Special Offers: If applicable, mention any discounts, early-bird rates, or exclusive offers for attendees.

Consider the following Message-On-Hold example

XYZ Company’s networking event:

“XZY Company is excited to announce an exclusive opportunity you won’t want to miss! Mark your calendars for our upcoming event, the [Event Name], taking place on [Event Date] at [Event Venue] in beautiful San Diego, California. Join us for a day filled with engaging workshops, inspiring speakers, and networking with industry leaders. To secure your spot, visit our website at [Website URL] and register today. Don’t wait; seats are limited, and early-bird discounts are available while supplies last. Stay tuned for more event details and exclusive offers in the coming weeks. At XYZ Company, we’re dedicated to providing you with first-class experiences, and the [Event Name] is no exception. Thank you for being a valued part of our community! We can’t wait to see you at [Event Name] on [Event Date]!”

Reminding Your Audience About The Event

As the event date approaches, consider increasing the frequency of event reminders on your Message-On-Hold system. You can also employ other channels like email, social media, and mobile marketing to send out reminders at strategic intervals. Aim to remind your audience weekly and then even daily in the week leading up to the event. This will notify potential attendees who haven’t registered that time is running out – and it will serve as a helpful reminder for all registered attendees that the event is imminent.

In Summary

When planning an event for your business, it’s vital to cast a wide net across various marketing channels. While social media, websites, and community outreach are integral to your promotional strategy, don’t overlook the powerful marketing potential of your Message-On-Hold program. By carefully planning your Message-On-Hold content, beginning your promotion well in advance, and maintaining consistency across all channels, you can effectively capture the attention of your callers and maximize the success of your event. Remember, your Message-On-Hold audience is eager to learn about your offerings, making this marketing channel an ideal place to promote your upcoming events.

Pro Marketing Tip: Elevate Your Event Promotion with Dynamic Multimedia

In the world of event marketing, standing out is key. Beyond the conventional strategies, here’s a pro tip to take your event promotion to the next level: leverage the power of professional audio from your Message-On-Hold program to create dynamic, engaging content across various platforms.

1. Audio-Infused Social Media Posts:

Integrate snippets of your Message-On-Hold content into your social media posts. Whether it’s a teaser of an exciting speaker or a glimpse of what attendees can expect, audio adds a personal touch that captures attention.

2. Visual Harmony:

Combine photos from past events with your Message-On-Hold audio to craft compelling videos. A visual mashup creates a vivid experience for your audience, making them more likely to share and engage with your content.

3. Booth Videos for Events:

Transform your booth presence by merging marketing collateral with your captivating Message-On-Hold audio. Create a video loop that not only informs but immerses event-goers in the unique experience your brand offers.

4. Landing Page Magic:

Develop a dedicated landing page on your website, featuring a vendor overview video that incorporates your professional audio. This becomes a hub for potential attendees to explore and get excited about what your event has to offer.

5. Interactive Vendor Showcase:

Take it a step further by hosting a vendor overview page, complete with engaging videos. This not only enhances the event experience but also provides a valuable resource for attendees to plan their visit.

The possibilities are endless when it comes to upcycling your content into dynamic, interactive assets. By seamlessly integrating your Message-On-Hold audio, you not only enhance the overall event experience but also leave a lasting impression on your audience.

Remember, the goal is to transform flat content into a dynamic force that resonates with your audience, making your event the talk of the town. Consult with your audio marketing provider on how to effectively repurpose your MOH content for your event, create engaging videos, and more. Experiment with these strategies and watch your event promotion soar to new heights!

Key Takeaways

Marketing your business event requires a comprehensive approach that includes traditional channels and often overlooked resources like your Message-On-Hold program. Here are the key takeaways to effectively employ the power of Message-On-Hold for your event marketing:

Traditional Marketing Channels: Start by promoting your event on social media, your company website, through email marketing, community outreach, and press releases. These foundational channels help build awareness.

Harness the Potential of Message-On-Hold: Remember that your Message-On-Hold program reaches a captive audience and should be used to maintain a consistent message about your event.

Plan in Advance: Initiate your Message-On-Hold promotion well ahead of the event date, ideally at least 6 weeks prior. Work closely with your Message-On-Hold provider to adapt content to your script and ensure professional voice recordings.

Craft Engaging Content: Collaborate with your Message-On-Hold provider to create compelling, concise scripts that convey your event’s essence and include effective calls to action, such as visiting your website for more information or registering early.

Include Key Details: Ensure your Message-On-Hold and other marketing channels include essential information about the event, such as the date, time, location, event description, registration information, and any special offers.

Rotate Content Frequently: As the event approaches, increase the frequency of event announcements in your Message-On-Hold program. Multiple reminders help capture potential attendees who may have delayed their registration.

Reminder Strategy: As the event date nears, increase the frequency of event reminders in your Message-On-Hold system and utilize other channels like email, social media, and mobile marketing. Initially, aim for weekly reminders; then, provide daily reminders in the week leading up to the event.

Pro Tip: Integrate professional audio from your Message-On-Hold program to create dynamic, engaging content across various platforms, including social media posts, compelling videos, enhanced booth presentations, dedicated landing pages, and interactive vendor showcases. This approach not only enhances the overall event experience but also leaves a lasting impression on your audience. Consult with your audio marketing provider to effectively repurpose your Message-On-Hold content and experiment with other marketing strategies to elevate your event promotion.

FAQ

As you explore the concept of using Message-On-Hold for event marketing, you may have some questions. We’ve compiled a list of frequently asked questions to provide you with further insights and guidance on this effective marketing strategy:

Q1. Why should I consider using Message-On-Hold for event marketing?

A1. Message-On-Hold allows you to reach a captive audience who is already interested in your business, making it an ideal channel to promote events. MOH is an effective marketing tool to inform callers about your upcoming event, encourage registrations, and build excitement for the event. Moreover, it reinforces your event’s importance and helps with brand recognition.

Q2. When should I start promoting my event through Message-On-Hold?

A2. It’s best to start promoting your event in your Message-On-Hold program well in advance, ideally at least 6 weeks before the event date. Depending on the scope of the event, it may be best to begin announcing it several months in advance. This gives you ample time to create awareness and capture potential attendees.

Q3. How can I ensure that the Message-On-Hold content is engaging and effective for event marketing?

A3. Collaborate with your Message-On-Hold provider to craft concise and engaging scripts that highlight the essence of your event. A professional script consultant can help you create compelling content and effective calls to action.

Q4. Should I rotate Message-On-Hold event content frequently?

A4. Yes, it’s advisable to rotate your Message-On-Hold content, especially as the event date approaches. Increasing the frequency of event announcements helps ensure that callers receive multiple reminders.

Q5. What key event details should I include in the Message-On-Hold content?

A5. When promoting your event through Message-On-Hold, include crucial information like the event date and time, event location, event description, registration information, and any special offers or discounts for attendees.

Q6. How can I remind my audience about the event effectively as the date approaches?

A6. In addition to Message-On-Hold, employ other marketing channels, such as email, social media, and mobile marketing, to send out reminders at strategic intervals. Aim to remind your audience weekly and then daily in the week leading up to the event.

Q7. Is Message-On-Hold only suitable for promoting large events, or can it work for smaller gatherings as well?

A7. Message-On-Hold can be effective for promoting events of all sizes. It’s an adaptable tool that can be tailored to your specific event and audience, making it suitable for both large conferences and smaller gatherings.

Q8. How can I effectively integrate existing professional audio into my event marketing strategy?

A8. Integrating audio from your Message-On-Hold into your event marketing strategy can easily be achieved by collaborating with your audio marketing provider, who will help you repurpose existing audio content for various platforms, including social media, videos, and landing pages.

Q9. Can I use Message-On-Hold for other purposes besides event marketing?

A9. Absolutely! Message-On-Hold is a versatile tool that can be used for various purposes, including promoting products, services, special offers, and sharing important business information.

If you have any additional questions or need more specific guidance on using Message-On-Hold for your event marketing, don’t hesitate to reach out to your Message-On-Hold provider for personalized support and advice.

IVR message on hold voip

Unleashing the Full Potential of Your VoIP Phone System with Custom Message-On-Hold and IVR Recordings

Post author By Rob LeFever
Post date August 2, 2023

Although non-verbal forms of communication such as email, live chat messaging, and social media seem to dominate the business landscape these days, phone communication still plays a crucial role in shaping the perception of your brand. With the advent of Voice over Internet Protocol (VoIP) phone systems, businesses embraced advanced communication technologies to streamline their operations and now have many VoIP phone options to choose from, including offerings from Microsoft Teams and Zoom. However, one misconception that often arises with upgrading to a VoIP phone system is the assumption that customized Message-On-Hold (MOH) and Interactive Voice Response (IVR) recordings come included in the package. In reality, this is rarely the case, and neglecting these essential elements can impact your business image and customer experience. In this blog, we will delve into the importance of custom MOH and IVR recordings as you consider transitioning to a new phone system.

Don’t Settle for the Default:

Are you considering transitioning to a new VoIP phone system? Don’t fall under the impression that custom Message-On-Hold (MOH) content comes as a standard offering with the new system. It’s important to clarify that while the system can “play” MOH audio, you’ll need to provide a customized on-hold file separately. Some providers may mention “MOH” as a built-in component, but in reality, they often refer to MUSIC-On-Hold instead of MESSAGE-On-Hold. While having Music-On-Hold is better than silence, it lacks the personal touch required to effectively convey your brand’s message. Also, the royalty-free system default music is often lacking in overall quality, which can become annoying for your callers. Why settle for generic music? You have a captive audience on hold. Engage them one-on-one and guide them to self-service options or educate them about your latest business updates. Transitioning to a new phone system shouldn’t mean compromising on your brand’s image and customer experience. Your MOH provider can easily format your existing custom Message-On-Hold program for the new phone system. So why settle for just music when you can have personalized interactions that make a difference?

The Power of a Captive Audience:

It’s important to think about the time your callers spend on hold. That hold time is a unique opportunity to engage with a captive audience and promote your brand. By utilizing custom Message-On-Hold recordings, you can educate your callers about important company updates, new products and services, ongoing promotions, seasonal information, industry trends, and more. This not only enhances their knowledge but also cultivates a stronger connection to your brand.

Building a Professional Image:

Your business image is paramount to your success, and projecting professionalism in every aspect of customer interaction is essential. By investing in custom Message-On-Hold recordings, you demonstrate your commitment to providing the best customer experience possible. Professionally recorded messages and licensed background music can create a polished and sophisticated impression on your callers, enhancing your brand’s image and fostering trust and loyalty.

Seamless Navigation for Callers:

It’s important to note that MOH and IVR are not one in the same. While they are both telephony features, they serve different purposes. Message-On-Hold’s function is to keep callers engaged and informed during hold time until a representative can assist them directly. IVR systems are designed to assist callers in navigating through your phone system to reach the right department or representative quickly. So, while IVR allows callers to interact with the automated system through voice prompts and keypad inputs, MOH normally doesn’t allow for such interactive self-service processing. Despite this difference in functionality, both MOH and IVR are indispensable elements when it comes to communicating with your callers. While VoIP phones certainly provide IVR capability, any preprogrammed auto-attendant recordings that come included are typically generic and lack personalization. By incorporating custom IVR recordings – crafted specifically for your business – into your VoIP phone system, you provide callers with a seamless and intuitive navigation experience.

Elevating Customer Experience:

To maximize the potential of your VoIP phone system, look to source an experienced vendor for custom Message-On-Hold (MOH) and IVR recordings. Look for a provider that offers a range of packages tailored to your specific needs. An experienced team of script writers is essential in crafting informative and engaging MOH content, while also providing clear and concise voice prompts for your IVR system. The right partner will have access to a diverse roster of professional voice talents and licensed background music, guaranteeing your callers an optimal experience. Partnering with a studio like this will enable you to effectively promote your brand, educate your callers, and ultimately enhance customer satisfaction. Invest in a studio that understands your vision and can deliver top-notch recordings to maximize the potential of your VoIP phone system.

Upgrading to a VoIP phone system is without a doubt a step in the right direction for modernizing your business communication. However, don’t overlook the importance of custom Message-On-Hold and IVR recordings, which typically are NOT included in your VoIP phone system upgrade. By capitalizing on the opportunity to engage your callers, promote your brand, and provide a seamless navigation experience, you can leave a lasting impression and differentiate your business from competitors.

Stay connected with Holdcom to access more helpful and interesting blogs, podcasts, and other content designed to elevate your client communications.

Tags IVR, message on hold, pbx, voip

IVR message on hold voice talent

Voice Prompt Scripts Near and Far

Post author By Megan Andriulli
Post date October 12, 2018

Guest Blog contributed by Scripts Consultant Megan Andriulli

customer experience message on hold

The MOH Client Relations Trade Secret

Post author By Jeremy Fishman
Post date October 12, 2018

Experience tells us day in and day out that “there is no magic word,” no abracadabra or panacea to solve our troubles; we must rely on hard work and dedication to overcome life’s obstacles.

customer experience marketing message on hold

On Hold Experiment

Post author By Jeremy Fishman
Post date October 12, 2018

Holdcom was recently involved in a fantastic customer service experiment. One of our long time clients hadn’t updated their message on hold program in over a year. Since the majority of their callers were return customers, they were curious whether their customers listened to the message or “tuned out” while waiting on hold.

marketing message on hold

Tools to Support Message on Hold Production

Post author By Harvey Edelman
Post date October 12, 2018

Can’t remember who said it or sang it, but there’s a line, “I can’t wait until tomorrow, because I get better looking every day.” Well that’s the way I feel about my business. As a service oriented company, we’ve always done a good job at a good price with responsive quality service, and we’ve been rewarded in kind. But now with things getting tougher and more competitive, we need to keep striving to keep service up and costs down. It’s a challenge but an exciting challenge, especially with all the ideas and solutions available to consider and implement.

In the past couple of months alone we’ve launched a robust company-wide wiki and an esign solution for our customers, which promise to streamline our internal operations and our sales initiatives respectively.

Our wiki contains or will contain the entire known knowledge of our business universe (I’m feeling like Superman’s dad, Jor-El), searchable by a few keystrokes by anyone in our organization who has a question or needs to respond to a question about anything we do. No longer will we need to meet in office doorways for impromptu trips down memory lane to remember “What do we do when this happens?” “Where do I find this?” “What’s our policy on that?” I suppose I’ll miss some of those doorway meetings, but hey, there’s always the water cooler.

healthcare IVR message on hold voice talent

Voice Prompts and MOH Make it to the Great White Way

Post author By Megan Andriulli
Post date October 12, 2018

My adolescent nephews have never experienced a Broadway play, so for their spring birthdays my husband and I took them to see Spiderman: Turn off the Dark. This show was in the headlines for various reasons – injuries, confusing plot, being the most expensive play ever produced, but it was an ideal way to introduce Broadway for novice attendees.

message on hold resources tips

5 More Do’s and Dont’s for Message on Hold

Post author By Jeremy Fishman
Post date October 10, 2018

In last week’s blog, we discussed “7 Do’s and Don’t for Message on Hold” programs. Here are five more pieces of advice for designing the most effective “delay message,” adapted from the 2001 ICMI whitepaper by Jean Bave-Kerwin: