Categories
marketing message on hold

Tools to Support Message on Hold Production

Can’t remember who said it or sang it, but there’s a line, “I can’t wait until tomorrow, because I get better looking every day.” Well that’s the way I feel about my business. As a service oriented company, we’ve always done a good job at a good price with responsive quality service, and we’ve been rewarded in kind. But now with things getting tougher and more competitive, we need to keep striving to keep service up and costs down. It’s a challenge but an exciting challenge, especially with all the ideas and solutions available to consider and implement.

In the past couple of months alone we’ve launched a robust company-wide wiki and an esign solution for our customers, which promise to streamline our internal operations and our sales initiatives respectively.

Our wiki contains or will contain the entire known knowledge of our business universe (I’m feeling like Superman’s dad, Jor-El), searchable by a few keystrokes by anyone in our organization who has a question or needs to respond to a question about anything we do. No longer will we need to meet in office doorways for impromptu trips down memory lane to remember “What do we do when this happens?” “Where do I find this?” “What’s our policy on that?” I suppose I’ll miss some of those doorway meetings, but hey, there’s always the water cooler.

Categories
healthcare IVR message on hold voice talent

Voice Prompts and MOH Make it to the Great White Way

VoicePrompts+BroadwayMy adolescent nephews have never experienced a Broadway play, so for their spring birthdays my husband and I took them to see Spiderman: Turn off the Dark.  This show was in the headlines for various reasons – injuries, confusing plot, being the most expensive play ever produced, but it was an ideal way to introduce Broadway for novice attendees.

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IVR message on hold voice talent

Voice Prompt Scripts Near and Far

Guest Blog contributed by Scripts Consultant Megan Andriulli

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customer experience message on hold

The MOH Client Relations Trade Secret

Experience tells us day in and day out that “there is no magic word,” no abracadabra or panacea to solve our troubles; we must rely on hard work and dedication to overcome life’s obstacles.

Categories
customer experience marketing message on hold

On Hold Experiment

Holdcom was recently involved in a fantastic customer service experiment. One of our long time clients hadn’t updated their message on hold program in over a year. Since the majority of their callers were return customers, they were curious whether their customers listened to the message or “tuned out” while waiting on hold.

Categories
message on hold social media

Social Media – On Hold, Please!

social media, on hold, meditationYou wake up with a headache, you burn your toast, and your car is covered in snow. On days like these, how do you keep your spirits up? How do you maintain the passion for your craft throughout the work day?

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message on hold resources tips

5 More Do’s and Dont’s for Message on Hold

In last week’s blog, we discussed “7 Do’s and Don’t for Message on Hold” programs. Here are five more pieces of advice for designing the most effective “delay message,” adapted from the 2001 ICMI whitepaper by Jean Bave-Kerwin:

Categories
healthcare message on hold script samples

September Healthcare Content Cure -On Hold Script Samples 2018

Summer is slowly ending, and back to school commercials have begun to play. It’s that time of month for us to share our monthly Healthcare Wellness Observance Days for September and the script excerpts that can be used. From Childhood Cancer Awareness Month to World Alzheimer’s Month we have the Message on Hold script excerpts you need to raise awareness and share prevention tips. 

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healthcare message on hold script samples

Cure for Content: August – Message on Hold Healthcare Script Samples 2018

Don’t miss out on the opportunity to share content regarding these August events! If you haven’t seen our previous July blog with additional content for healthcare you can check it out here. The August observances do differ from those of  July, as in there are no observance days for the month of August. Each month does have its own observances, so no two months will share the same topics.

Categories
hospitality message on hold

Why Your Hotel Needs Message On Hold

Hotels_and_Message_On_Hold
For most of us, being on hold isn’t exactly at the top of the list of our favorite ways to spend a few minutes. In this day and age, however, it’s sometimes unavoidable as a call is being transferred or held in a queue. Keeping hold time interesting and informative for your guests by including key information in your Message On Hold program can improve your customer experience, and therefore affect your hotel ratings.