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marketing message on hold

Tools to Support Message on Hold Production

Can’t remember who said it or sang it, but there’s a line, “I can’t wait until tomorrow, because I get better looking every day.” Well that’s the way I feel about my business. As a service oriented company, we’ve always done a good job at a good price with responsive quality service, and we’ve been rewarded in kind. But now with things getting tougher and more competitive, we need to keep striving to keep service up and costs down. It’s a challenge but an exciting challenge, especially with all the ideas and solutions available to consider and implement.

In the past couple of months alone we’ve launched a robust company-wide wiki and an esign solution for our customers, which promise to streamline our internal operations and our sales initiatives respectively.

Our wiki contains or will contain the entire known knowledge of our business universe (I’m feeling like Superman’s dad, Jor-El), searchable by a few keystrokes by anyone in our organization who has a question or needs to respond to a question about anything we do. No longer will we need to meet in office doorways for impromptu trips down memory lane to remember “What do we do when this happens?” “Where do I find this?” “What’s our policy on that?” I suppose I’ll miss some of those doorway meetings, but hey, there’s always the water cooler.

Categories
customer experience marketing message on hold

On Hold Experiment

Holdcom was recently involved in a fantastic customer service experiment. One of our long time clients hadn’t updated their message on hold program in over a year. Since the majority of their callers were return customers, they were curious whether their customers listened to the message or “tuned out” while waiting on hold.

Categories
customer experience marketing

Walk in your Customer’s Shoes (and Listen to their Auto Attendant)

Categories
branding customer experience marketing

Brainstorming Your Branded Content

Branded Content has become more complicated over the years. However, it can open so many doors for businesses of any genre. Articles, videos, podcasts, and other live elements are what makes a nice batch of Branded Content. The overall key of Branded Content is to grab the attention of the consumers of today and drive engagement through content. This type of engagement will allow consumers to be either entertained or can teach them valuable things.

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marketing restaurant tips

Marketing Your Restaurant to Different Generations – Part 1

To meet your restaurant goals, you need to be able to position your facility to the appropriate market. A huge part of marketing has traditionally been “generational marketing” which still holds true to today. There are four current generations that are of the buying age: Traditionalists, Baby Boomers, Gen X, and Millennials.  To be able to properly position your business… you need to identify which generation(s) align best with your value proposition. In part one of this blog series we are going to identify the generations and what each generation finds important in a restaurant. 

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marketing restaurant tips

Marketing to the Generations- Part 2

In Part 1 of Marketing Your Restaurant to Different Generations, you learned what each generation valued in a restaurant. If you didn’t get a chance to read Part One you can check it out here. Now that we know what sets each generation apart, how can your restaurant market to each generation to increase sales!

Categories
healthcare marketing resources

Healthcare: 5 Ways to Celebrate National Doctor’s Day

Healthcare facilities are always busy. Patients coming and going, regularly scheduled treatments, dealing with appointments, and insurance questions. During all the craziness in your office don’t overlook one of the main reasons everybody comes to your office…the doctor! March 30th is National Doctor’s Day. March 30th was chosen because it is the anniversary of the first use of general anesthetic in surgery according to HallmarkCheck out these creative marketing ideas to celebrate National Doctor’s Day at your healthcare facility using video, blogs, podcasts, and Message on Hold.

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marketing restaurant

Marketing: Convert First Time Clients Into Regulars

Though Christmas has passed, important holidays are just around the corner. Mother’s Day and Valentine’s Day will be here before you know it. Is your business preparing? Most businesses can find themselves overbooked during Mother’s Day and Valentine’s Day. If only they could be this busy – everyday. What can you do to turn these one-time clients into regulars? Here is a list of promotional and marketing ideas to encourage clients to come back.

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branding marketing voice talent

What Gender Should Your Voiceover Be?

When you’re investing time and energy into your marketing and creating new content, you want it to be effective. Every detail from the colors, used – to the voice has an effect on your audience. Choosing the right gender for your brand voice can be a tricky decision. We’ve created a list of things to consider before choosing a voice for your next video, phone recording, and radio spot.

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marketing resources

5 Ways to Shape-Up your Wellness and Fitness Marketing

With the New Year coming, it’s time for changes. For a majority of people changes can involve their: lifestyle, career, or living situations. Now if you’re a business involved in fitness, or wellness you won’t want to miss this opportunity! As a business owner, organizing and creating marketing strategies can be too time consuming. Not only can marketing plans be too time consuming, but your message seems to get lost in the clutter. Check out this list of marketing ideas, and see how you can communicate with your target audience more effectively.