hospitality message on hold

Why Your Hotel Needs Message On Hold

For most of us, being on hold isn’t exactly at the top of the list of our favorite ways to spend a few minutes. In this day and age, however, it’s sometimes unavoidable as a call is being transferred or held in a queue. Keeping hold time interesting and informative for your guests by including key information in your Message On Hold program can improve your customer experience, and therefore affect your hotel ratings.
customer experience hospitality tips

Here’s How to Get Great Reviews For Your Hotel

In hospitality, you’re always on the lookout for more customers. Reviews are something guests will look at before even considering going to your establishment.  A good review can speak volumes about your business, but a negative review will be the takeaway for a reader. The solution is to make sure every guest is satisfied with their experience at your establishment. That sounds easier than it actually is… but we’ve gathered a few tips below to help simplify the process. 


3 Tips to Improve the Hospitality Guest Experience

In the hospitality industry, the guest experience is king. Anyone can provide a bed and a shower – it’s the little things that add up to a memorable stay.