Holidays are the busiest time of the year. Not only for personal reasons, but many industries see increased traffic and sales due to “the most wonderful time of the year.” Most businesses cannot afford to lose sales during the holidays, making every interaction vital to a companies’ success. In the U.S. a poor customer service experience can cost you $41 billion per year! (Source) If you own, work, or operate a call center we cannot stress enough how important preparing for the holidays can be. Let’s take a look at 5 best practices for successfully operating a call center in the holiday season.
Category: holiday
The holidays are just around the corner. As a business, it’s time to start thinking about special hours and company parties. Let’s not forget the focus of any business – clients. When it comes to Message On Hold, use music that reminds callers why this time of year is so special, let them know about disruptions to hours, and most important of all spread best wishes to your customers! Don’t be a Grinch!
Shoppers and busy bees seeking to check off everything on their to-do lists in the quickest way possible are in full swing during the holiday season. No one wants to spend hours on hold listening to dull phone recordings when they could be enjoying that time with their family and closest friends during this season. Effectively directing calls through calling systems under pressure is crucial to maintaining everyone’s satisfaction throughout this season.
“To succeed, you must have tremendous perseverance, tremendous will. ‘I will drink the ocean,’ says the persevering soul; ‘at my will mountains will crumble up.” ~ Swami Vivekananda
Your customers should not have to conjure up this kind of will power to sit through a Holiday Message On Hold and Other Phone Recordings. Unfortunately, because of call volume, very few callers would get help at all if they weren’t put on hold. There has to be a balance between customer care cost and effective customer service. So what can a company do?
The holidays are a crazy busy, stressful time for everyone–the “goodwill towards men” part seems to come after they’ve found that one sold out toy, mailed packages, and rehabbed the tree after the cat knocked it over. Don’t let your holiday Message On Hold add to your customer’s frazzle factor. Your Mesaage On Hold and voice prompt phone recordings are always important, but are a crucial factor during December.
During the holiday season, many businesses find themselves busier than they are at any other time of year. Orders are pouring in, and along with those orders come a variety of questions and complaints that tie up the phone lines. While many retailers hire extra staff to help with the increased demands of the holiday season, there will likely still be increased hold times. To help avoid customer frustration, it’s important to record professional holiday messages for your phone line’s hold message.