February isn’t only about Valentine’s Day! Even though it’s the shortest month, there are still wellness observances to know about. Don’t forget to remind your callers about these healthcare wellness observances. Read on to learn more about the February Wellness Observances and sample message on hold scripts you can use for your February marketing programs.
A bad review by a critic can make or break an actor or chef’s career. With the advent of social media and sites like Yelp, Foursquare, and Angie’s List, anyone with a smart phone and a bad experience can change the way your clients feel about your business. Reviews are popping up in all types of apps and for all types of business. From rating your Uber driver to your visit at the doctor’s office. With the changing technology, a bad office visit isn’t just between the patient and the office, but available to everyone who knows how to use Google. You can be the best physician in the world, but if your office staff isn’t acting appropriately you’re going to lose patients.
The Healthcare industry has changed drastically within the last decade. There are constantly new regulations created to provide safety and security to all patients. With these changes, a new set of needs for the industry such as: accurately collecting information, providing support, and staying within budget. All these requirements must be met- all whilst having a unified brand voice. The solution? IVR also known as Interactive Voice Response is a technology that can be utilized throughout all healthcare fields. Here are 4 ways that your Healthcare business can use IVR.