Categories
branding greetings marketing

Elevate Your Seasonal Marketing: Affordable Strategies for Maximum Impact 

Think of your favorite season.  Whatever it may be, the reason is because it engages so many senses… dare we say all!?  The feel of the air – whether you like the hot temps for summer garb or cozying up in your favorite sweater in the cooler weather.  Smelling – BBQs or cookies baking.  You see where we’re going with this.  Last one: Seasons have a sound!  Walking through leaves, summer cicadas and festive music. 

Help your clients feel the feels by harnessing the essence of every season, event, and sentiment, transforming it into a strategic advantage. This tactical guide will revolutionize your seasonal marketing approach, revealing affordable strategies that not only engage but also evoke emotions, leaving a lasting mark. 

1. Tap into the Art of Emotional Storytelling Through Music 

Music is a universal language that speaks to the heart of your audience. Leverage overhead music and announcements as a powerful tool to narrate your brand’s story through emotions. Sync melodies that resonate with each season, creating an immersive atmosphere that captures your customers’ sentiments. 

2. Create A Symphony of Announcements 

Craft announcements that strike the right chords with your audience. Align your messaging with the season’s spirit – be it back-to-school enthusiasm, holiday excitement, or springtime rejuvenation. Invite customers to join the journey of each season with engaging announcements that resonate. 

4. Three…two… one… Tap into Anticipation with Countdown Timers 

Who doesn’t get excited counting down?  Highlight limited-time offers or events, triggering a sense of urgency that encourages immediate action. When customers feel they might miss out, they’re more likely to engage, driven by the emotional pull of the impending event. 

5. Offer Early Access Promos & Challenges 

Provide your audience with an exclusive sneak peek into seasonal delights. Offer early access to sales or promotions thanking them for their loyalty. Pair this with engaging challenges that invite customers to participate, fostering a community that thrives on shared experiences. 

6. Truly Listen 

Encourage customers to share their seasonal experiences with your brand. Whether it’s a heartwarming holiday moment or a summer escapade, these stories resonate emotionally, fostering trust and community. 

7. Crafting Unforgettable Seasonal Experiences 

Affordable doesn’t mean ineffective. Incorporate affordable services seamlessly into your strategy: overhead music, announcements, and themed audio.  These tools will design an atmosphere that envelops your customers in the warmth of each season. 

8. Efficiency: The Heart of Seasonal Adaptability 

Adaptability is key in seasonal marketing. Affordable services offer the flexibility to pivot your messaging swiftly, integrating even the smallest holidays. Seamlessly transition from Valentine’s Day to Presidents Day, ensuring your brand remains ever-present without overwhelming resources. 

9. Impact Beyond Transactions 

Weave melodies, messages, and memories with your brand as your guide for seasonal marketing. This will foster connections, which is never outdated. 


Seasonal marketing is upon us!  Paint with the hues of your brand.  Orchestrate the symphony that elevates your marketing.  These affordable tactics will stand the test of time. 

Categories
call center customer experience equipment greetings IVR phone menu prompts tips

7 Ways to Bring Your IVR into the Future (or out of the past)

Not all companies and contact centers are the same size or have the same budgets.  This list has been compiled from industry trends and over 30 years of working with brands in all types of industries.  Whether you’re managing a handful of seats or hundreds of agents, choose the items on this list that will have the most impact based on your current situation.

Get to know your customer

This is probably the most underrated and underutilized tactic for most companies.  Understanding your customer and what/how they want to interact with your brand will make all your initiatives much more effective.  Take the time to speak with frontline agents to understand not only your clients’ demographics – but also their preferences.  Use this data to fine-tune your IVR and other self-service tools to optimize client engagement with the brand.

Localization & Customization

Hop on this trend and look to customize every contact as much as you can.  Leverage the data your agents are tracking in the CRM to improve the customer experience.  Meet your customers when, how, and where they want to be met, on whichever device or platform they prefer.  And do it in their language or dialect.  Nothing builds more trust than being greeted in your native language.

Automation & Conversational IVR  

If you’re still using traditional IVR, look to migrate to a conversational platform.  You must be looking at a ‘Mobile First’ approach.  Callers trying to navigate a keypad on the go are not ideal.  Provide your callers with the option to use voice commands, and this will speed up caller intent and provide a much better experience.  It will also allow for more built-in automation, which the IVR can handle and keep the call from going to an agent unnecessarily.

Branding

The IVR is the front door to your business.  Make sure it provides the best first impression possible.  Often overlooked, branding plays a key role in caller confidence.  Having the right voice that fits your brand and can serve as a “spokesman” builds callers’ trust, as they consistently hear and recognize that familiar voice while engaging with the brand.  Having clear, concise messaging increases caller comprehension and reduces miscues in the IVR.

Omni-Channel Consistency

Whenever possible, provide your contacts with a brand-appropriate experience, no matter which channel they are engaging with.  This includes the words and tone you use – from your agents to your chatbots to your IVR.  Too often brands aren’t consistent in their messaging, and your contacts can feel like they’ve called the wrong company.  Just because Marketing thought the new chatbot should sound hip or cool doesn’t mean it’s on-brand.  Find a sound that fits your brand and tweak it accordingly, depending on the technology and platform.

Regular Auditing & Tuning

How many times have you called a brand to hear three or more different voices when interacting with the IVR?  Make it a routine to call and listen to your IVR and ensure it’s being updated as you update other areas of the contact center.  The IVR can sometimes be treated like the middle child and appear forgotten as you move quickly to upgrade or implement new tools.  At least once a quarter, ensure your IVR is still providing the most comprehensible and efficient options and that it’s been updated to leverage other channels.

Visual IVR

Visual IVR unlocks the IVR from the voice channel and expands its use to all other developed channels.  Many companies are now embracing a visual IVR and realizing they should have done it sooner.  This simple technology can help to revolutionize your interactions with contacts, increasing C-SAT and reducing customer and agent effort. 

How are you maintaining your IVR? Let us know in the comments what we missed or suggestions you would recommend.

Categories
greetings website

Inside Professional Virtual Greeting Messages

Listening to MusicLast night, my mother told me to check my email, and I knew from the poorly disguised grin that I had another gimmicky “greeting card” waiting for me. The cards tackle the human psyche as if we are creatures of binary emotional existence: vulgar humor or molasses-sweet.

Categories
customer experience greetings podcast

Podcast: How do eGreeting Cards Increase Customer Engagement?


As video marketing continues to take top priority on marketers agendas, companies and brands are scrambling to find the resources and funds for this highly engaging and sought after digital content.  

An easy way to get started using video content as part of your marketing strategy is to turn to existing content which can easily be repurposed as video.  Breathe new life into your PowerPoint Presentations and convert them to videos.  Add professional audio and voilà you’ve got yourself a quality piece of video content suited for top-of-the-funnel customer experience.

Audio eGreeting cards are another low cost entry into video marketing.  These timely videos are an effective way to let customers know how much you care. Combine licensed images and music with a carefully crafted message, add your logo and an appropriate call to action and you’re ready to go. Check out the podcast below to learn more about using eGreeting cards to engage your customers.

Categories
greetings resources tips

Do You Still Need a Professional Cell Phone Voicemail Greeting?

It’s 2013. Do we still need to talk about voicemail messages on cell phones? When was the last time you checked your inbox? When was the last time you left a message??