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equipment resources small business

Message on Hold & IVR: Small Business Phone System Fix

Sometimes, despite the best of intentions, knowledge, and effort, there is no simple answer to a problem. Take matching a phone system to a business’s needs. There is no simple answer, because first you need to ask important questions. What features do you need?  How many lines do you have? Have many users? What’s your budget?

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equipment file formats message on hold

Message On Hold: Unicast or Multicast on my Phone System?

When evaluating the customer experience, It’s important to experience everything your callers do. When thinking about implementing Message on Hold services there are certain things you’ll want to consider. We cannot emphasize enough the importance of understanding the features and functionality of your phone system. Knowing the available settings and features that you can use will allow you to provide the best customer experience to your callers. One feature you’ll want to consider is if the Message on Hold has a unicast or multicast playback.

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equipment resources tips

VOIP vs PBX Phone Systems

Today, businesses have an abundance of phone system options to consider for their communication needs. In the past, small to mid-size organizations with multiple phones relied on a private branch exchange (PBX), which connected internal lines to external lines, and managed functions such as call holding or call forwarding. Thanks to technology most of these features are available on a  VoIP system, often at a lower cost than traditional phone systems.  

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equipment resources tips

Have You Optimized Your VoIP Phone System?


As a company that’s been in the telecommunications industry for 25 years, we’ve seen our fair share of new technologies come and go, but VoIP is one that’s going to be around for many years.  It’s the foundation on which our future telephone networks are being built and if you haven’t already switched over to a VoIP system, you will be sometime in the future.

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If you Google “optimizing Voip phone system” you’ll get bombarded with articles about configuring routers and switches and how to avoid traffic overload and lost data packets. That’s not the optimization we’re talking about. Our emphasis is on the customer experience and making the system efficient and productive for you and your customers. No doubt your VoIP system has more capabilities than you’re used to and possibly more than you’ll know what to do with, but take the time, and learn how to take advantage of its features.

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equipment resources tips

5 Considerations for Updating Your Business Phone System

5 considerations for Updating Your Phone SystemKeeping up with today’s constantly changing technologies is top of mind with many businesses – for a good reason. Many small and midsized businesses are revisiting their computer systems, digital presence, and even their phone systems. New hosted VoIP solutions are feature-rich and appealing. Even traditional, on-premise phone systems are capable of integrated expanded features. 

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customer experience equipment resources

Pimp My Phone System: How to Make Your Phone Work Like an Employee

Pimp My Phone System - IVR announcements and Message On hold technologyDo you remember that MTV show, Pimp My Ride? The basic premise was taking old, beat up cars and transforming them into beautiful, technology-infused, high-performance machines. They were some seriously “tricked out” cars.