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customer experience resources tips

Why Custom Audio is Important to Your Phone System

So you want to know why custom audio is important to your phone system? Your phone system is the first impression many customers receive.  It’s the “front door” to your business and it needs a professional image. It’s one of the easiest ways to improve customer experience. In addition to improving your image, professional recordings create a feeling of security and capability from callers as they recognize businesses who prioritize the level of communication on call flows. Let’s take a look at three good reasons why meeting your customer’s expectations with custom audio speaks volumes about your professionalism and dedication to service (a key factor in customer satisfaction). 

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customer experience phone menu prompts resources

5 Ways Auto Attendant Can Increase Efficiency in Your Business

Every business owner knows the importance of accurate and timely communications to keep the company running smoothly. A missed call or message can mean a significant loss of revenue and possibly a lost client. The auto attendant on your phone system can help to solve this issue. The obvious feature not missing a call is just one benefit of this technology.

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customer experience resources tips

Voice Assistant Technology & Customer Experience

As technology changes, the customer experience and human interaction changes as well. We have become reliant on the use of cellphones and the convenience of information at our fingertips. Technology advancements have caused such disorders as Nomophobia or the fear of being out of mobile phone contact. With advancements in technology it has put pressure on the customer experience. Customers now have further reach with the evolution of technology.  By utilizing advancements in technology the customer need can be met in a variety of ways throughout the automobile, financial, and food service industries- adding new value to the customer experience. 

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customer experience message on hold tips

Message on Hold: Script Tips to Keep Callers from Pouting

Children want what they want, RIGHT NOW.  Oh the potential drama which ensues if parents tell them to be patient. Their excitement builds and they slip into an imaginary world picturing themselves with the prized possession. But disaster can strike the moment they run out of patience. 

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customer experience marketing tips

Achieve Great Customer Experience with Sound Audio

The customer experience often begins before a caller speaks to a live representative of an organization. Voice prompts, hold messages and voicemail are key tools in branding an organization and building loyalty among consumers. Understanding the role of professional audio in the customer journey allows companies to develop content strategies that complement business goals and aid customer satisfaction. There are primary steps in achieving marketing strategies that reinforce goals and aid customer satisfaction.

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branding customer experience resources

Voice Prompts, Message On Hold, and the Customer Experience

Your customer has a busy day. One of his kids was sick this morning, a tire was flat on the car, work at the office is piled up after a holiday, and the office fridge isn’t working so he had to go out for lunch. On top of all that, he must call your company today and he’s likely to have to spend some time on hold.

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branding customer experience tips

4 Tips for Improving Your Remote Customer Experience

What defines customer experience at your company? Many businesses define customer experience, brand identity and recognition from the moment a customer comes within sight of a business location. Physical branding (the look, feel, and experience onsite) follows common sense and easily tested systems, but extending the branding experience to people off-site through your website and telecommunications access often overwhelms business people. 

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customer experience resources tips

Customer Service: Reminders for Facing Angry Customers

Negative people are like the pimple that grows smack dab in the middle of your face for before a public appearance; they show up unexpectedly and completely uninvited. The sad truth is that no matter how professional you are, how perfect your presentation is, or how many people come to you with positive feedback, there will be one client who notices the minor blemish and can’t express the problem kindly. Although seen more so in face to face interactions, such situations can happen via the phone system as well. How? Well let’s say a less than pleased customer is calling due to an issue, or they’re confused about an aspect of your business and need clarity, but they’re put on hold for quite some time or your menu options are too vague. Well, this just frustrates the customer more. It’s too easy for a less than positive spark to ignite a full-blown negative situation, especially since the already upset caller will target you for everything that has frustrated them in the process of reaching you. Are they complaining your on-hold message is too short or the music is tacky? When selecting a voice prompt, was there not enough information in the menu they selected? They will literally throw everything they can at you, even if it initially has nothing to do with why they called. But if you reveal the darker side of yourself, you can say goodbye to a good business reputation. It’s important your customer service skills shine even for the most negative of people. So how can you graciously assist an angry customer while keeping your best self in check?

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customer experience holiday resources

What Your Holiday Phone Recording Should Say

Shoppers and busy bees seeking to check off everything on their to-do lists in the quickest way possible are in full swing during the holiday season. No one wants to spend hours on hold listening to dull phone recordings when they could be enjoying that time with their family and closest friends during this season. Effectively directing calls through calling systems under pressure is crucial to maintaining everyone’s satisfaction throughout this season.

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customer experience multilingual resources

The All-Encompassing Customer Journey

Breaking the language barriers in business can be powerful if you serve more than a one language demographic. Taking the time to analyze the customer journey and ensure that you are reaching every available client in their respective language results in happier and more satisfied customers and greater success for your business.