Categories
e-learning voice talent

eTraining

Another emerging market for Holdcom is eTraining, also known as virtual learning or just-in-time training. Holdcom supplies voices and scripts for professional businesses that need their staff to learn something new, and fast: for example, updated software or a novel technology.

Senior Script Consultant Rob Lefever created several “script tips” for a successful eTraining program. It is important to “understand your objective and know your audience. Keep the focus of your script – a good way to do this is to put yourself in their shoes, and don’t assume they know everything you know.”

Another important factor of eTraining is “keeping it simple. An eTraining script should be easy for a voiceover to record…keep it concise and to the point. Don’t forget that an important area of eTraining is situational comparisons: you want to teach them the right and wrong ways to deal with a problem so they’ll know exactly what to do and not to do.”

With more people taking courses online, eTraining will become vital to securing a company’s future.

As a side note, this is a fun “eTraining” video where a fictional character named Donny teaches his youtube followers how to “properly” use Photoshop. It’s called “You Suck at Photoshop” for a reason – he insults the viewer constantly and often breaks into rants about his ex-wife who left him, his terrible job, and more a la Office Space. It is hilarious and also very informative – it uses all the proper eTraining techniques, such as showing examples, knowing your audience, and holding the viewer’s attention.

Categories
customer experience message on hold

The MOH Client Relations Trade Secret

Experience tells us day in and day out that “there is no magic word,” no abracadabra or panacea to solve our troubles; we must rely on hard work and dedication to overcome life’s obstacles.

Categories
customer experience marketing message on hold

On Hold Experiment

Holdcom was recently involved in a fantastic customer service experiment. One of our long time clients hadn’t updated their message on hold program in over a year. Since the majority of their callers were return customers, they were curious whether their customers listened to the message or “tuned out” while waiting on hold.

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message on hold social media

Social Media – On Hold, Please!

social media, on hold, meditationYou wake up with a headache, you burn your toast, and your car is covered in snow. On days like these, how do you keep your spirits up? How do you maintain the passion for your craft throughout the work day?

Categories
customer experience marketing

Walk in your Customer’s Shoes (and Listen to their Auto Attendant)

Categories
virtual tour voice talent

Virtual Tour Audio

Though the virtual tour has been around for a long time, many individuals and businesses have not yet incorporated audio into their presentations. I have seen many virtual tours where you are given a full 360 panaromic view of a brightly colored living room or kitchen – with no voice over to serve as a guide. What could be an informative sales pitch turns into a virtual tour of a silent, almost haunted, house.

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customer experience

Customer Service Message on Hold Tips

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greetings website

Inside Professional Virtual Greeting Messages

Listening to MusicLast night, my mother told me to check my email, and I knew from the poorly disguised grin that I had another gimmicky “greeting card” waiting for me. The cards tackle the human psyche as if we are creatures of binary emotional existence: vulgar humor or molasses-sweet.

Categories
message on hold resources tips

5 More Do’s and Dont’s for Message on Hold

In last week’s blog, we discussed “7 Do’s and Don’t for Message on Hold” programs. Here are five more pieces of advice for designing the most effective “delay message,” adapted from the 2001 ICMI whitepaper by Jean Bave-Kerwin: