customer experience message on hold resources

The Importance of Message on Hold [Infographic]

While you’re ramping up your Internet and social media budget, don’t forget that many of your best customers or would be customers still reach you on the phone. How are you addressing that? 

customer experience marketing tips

5 Consumer Pet Peeves of Automated Phone Systems


marketing tips video

3 Ways To Use Video To Boost Staff Engagement

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Since YouTube celebrities took the Internet by storm, small businesses and corporations alike have adopted video production to connect with their audience in creative and imaginative ways. From Twitter contests to Heineken’s cavalier “drop everything and travel” departure roulette, from’s “find out what happens next” to Reddit’s live celebrity Q+A sessions, audiences have never been more engaged.

And it’s not just the consumer who is having all the fun: video production is being used to bring company staff closer together. Here are three ways you can use video production to boost your own staff engagement: