Holdcom Blog

  • Social Media – On Hold, Please!

    You wake up with a headache, you burn your toast, and your car is covered in snow. On days like these, how do you keep your spirits up? How do you maintain the…

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  • On Hold Experiment

    Holdcom was recently involved in a fantastic customer service experiment. One of our long time clients hadn’t updated their message on hold program in over a year. Since the majority of their callers…

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  • The MOH Client Relations Trade Secret

    Experience tells us day in and day out that “there is no magic word,” no abracadabra or panacea to solve our troubles; we must rely on hard work and dedication to overcome life’s…

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  • eTraining

    Another emerging market for Holdcom is eTraining, also known as virtual learning or just-in-time training. Holdcom supplies voices and scripts for professional businesses that need their staff to learn something new, and fast:…

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  • Voice Prompt Scripts Near and Far

    Guest Blog contributed by Scripts Consultant Megan Andriulli

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  • Voice Prompts and MOH Make it to the Great White Way

    My adolescent nephews have never experienced a Broadway play, so for their spring birthdays my husband and I took them to see Spiderman: Turn off the Dark.  This show was in the headlines…

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  • Tools to Support Message on Hold Production

    Can’t remember who said it or sang it, but there’s a line, “I can’t wait until tomorrow, because I get better looking every day.” Well that’s the way I feel about my business.…

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  • 5 More Do’s and Dont’s for Message on Hold

    In last week’s blog, we discussed “7 Do’s and Don’t for Message on Hold” programs. Here are five more pieces of advice for designing the most effective “delay message,” adapted from the 2001…

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  • Inside Professional Virtual Greeting Messages

    Last night, my mother told me to check my email, and I knew from the poorly disguised grin that I had another gimmicky “greeting card” waiting for me. The cards tackle the human…

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