Why We Encourage Our Voice Talent to Train Like Actors
Behind the mic Every business voiceover script has a character in it, whether anyone writes it that way or not. There’s the helpful guide walking a customer through a phone menu. The trusted…
How We Work With Our Voice Talent So You Can Choose With Confidence
When you come to Holdcom for an IVR system, on-hold messaging, or an eLearning module, you’re choosing more than a script—you’re choosing the voice your callers, customers, and learners will hear. For a…
The Great Hospital Visiting Hours Debate: What Patients and Families Really Need in 2025
How rigid policies are clashing with human needs – and what hospitals can do about it Picture this: Your father is battling lupus, spending months in the hospital, but visiting hours run from…
Don’t Get Caught Off Guard: Why Every Voice Artist Needs a Backup Plan
We’ve all been there—or at least heard the horror stories. A trusted piece of equipment suddenly gives out, software crashes mid-session, or an internet outage derails your workflow. For independent voice artists who…
The Hybrid Future: Why CX Leaders Are Blending In-House and Outsourced Operations
In 2025, customer experience isn’t just a department-it’s an operating model. Brands are under pressure from every angle: economic uncertainty, talent shortages, and the relentless pace of AI-driven change. Leaders are asking themselves…
The Sound of Satisfaction: How Smart On-Hold Design Transforms Customer Experience
Turn those inevitable wait times into your secret weapon for customer engagement The Hidden Cost of Silence Picture this: A potential customer calls your business, gets placed on hold, and hears… nothing. Dead…
Choosing the Right Hosted Phone Solution: What Really Matters in 2025
For many small to midsize businesses, navigating the world of hosted phone systems can feel like stepping into a maze. With dozens of providers promising crystal-clear calls, flexible features, and unbeatable pricing, how…
Automation Without Accountability: When CX Falls Through the Cracks
Every day, companies lose qualified prospects not to competitors, but to their own broken systems. Customer acquisition costs have skyrocketed by 60% over the last five years¹, yet many organizations are quietly sabotaging…
The Internet Revolution You Can’t Afford to Miss: How AI Assistants Are Rewriting the Rules of Business
Your Digital Butler Is Already Here Last week, my AI assistant booked my doctor’s appointment, ordered groceries, and found me a contractor—all while I was in a meeting. This isn’t science fiction; it’s…
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