Using an auto attendant system is a great way to care for your customers without all the overhead of a receptionist. This system will have numerous benefits for your business. Listed below are a few benefits associated with using this system.
1. Savings: A full-time secretary can get very pricey for a small to mid size business. Not only do you have to pay a competitive salary, but there are numerous benefits provided to a full-time employee such as: vacation time, sick time, and health insurance. With the attendant you have the benefits of a full-time secretary without paying out a salary and benefits.
2. Optimized Call Handling: Businesses with high call volumes can easily manage calls and route them accordingly. Using user selected call vectoring can reduce handle time and increase Customer Satisfaction.
3. Consistency: Using an IVR system opens up an unlimited time for you to do business. Instead of the usual 9 to 5 hours, the attendant will route calls 24 hours a day, 7 days a week. No more losing business because you are not there to answer the phones.
4. Expanded Coverage: Using a Find Me/Follow Me feature allows you to send calls directly to a cell phone or remote office. You can choose a specific block of time, or any other number you would like calls to go to. This is a great feature because it allows you to have full control over calls, even when you are away from the office.
Listed above are just a few of the many benefits associated with using an auto attendant. Using this system will not only save you time, and money, but it will help to increase your client base.
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