Categories
music presentations voice over

Taking Your Presentations To The Next Level With Audio and Voice

Our world has become increasingly more digitized and with that has come a greater focus on the visual. Whether on social media (Instagram) or home entertainment (TV’s with OLED and 4K technology)–we are used to being visually stimulated. Now your average company presentation, with its tired PowerPoint slides and 1980’s clip art just won’t cut it anymore.

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virtual tour voice talent

Virtual Tour Audio

Though the virtual tour has been around for a long time, many individuals and businesses have not yet incorporated audio into their presentations. I have seen many virtual tours where you are given a full 360 panaromic view of a brightly colored living room or kitchen – with no voice over to serve as a guide. What could be an informative sales pitch turns into a virtual tour of a silent, almost haunted, house.

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customer experience marketing

Walk in your Customer’s Shoes (and Listen to their Auto Attendant)

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message on hold social media

Social Media – On Hold, Please!

social media, on hold, meditationYou wake up with a headache, you burn your toast, and your car is covered in snow. On days like these, how do you keep your spirits up? How do you maintain the passion for your craft throughout the work day?

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customer experience marketing message on hold

On Hold Experiment

Holdcom was recently involved in a fantastic customer service experiment. One of our long time clients hadn’t updated their message on hold program in over a year. Since the majority of their callers were return customers, they were curious whether their customers listened to the message or “tuned out” while waiting on hold.

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customer experience message on hold

The MOH Client Relations Trade Secret

Experience tells us day in and day out that “there is no magic word,” no abracadabra or panacea to solve our troubles; we must rely on hard work and dedication to overcome life’s obstacles.

Categories
e-learning voice talent

eTraining

Another emerging market for Holdcom is eTraining, also known as virtual learning or just-in-time training. Holdcom supplies voices and scripts for professional businesses that need their staff to learn something new, and fast: for example, updated software or a novel technology.

Senior Script Consultant Rob Lefever created several “script tips” for a successful eTraining program. It is important to “understand your objective and know your audience. Keep the focus of your script – a good way to do this is to put yourself in their shoes, and don’t assume they know everything you know.”

Another important factor of eTraining is “keeping it simple. An eTraining script should be easy for a voiceover to record…keep it concise and to the point. Don’t forget that an important area of eTraining is situational comparisons: you want to teach them the right and wrong ways to deal with a problem so they’ll know exactly what to do and not to do.”

With more people taking courses online, eTraining will become vital to securing a company’s future.

As a side note, this is a fun “eTraining” video where a fictional character named Donny teaches his youtube followers how to “properly” use Photoshop. It’s called “You Suck at Photoshop” for a reason – he insults the viewer constantly and often breaks into rants about his ex-wife who left him, his terrible job, and more a la Office Space. It is hilarious and also very informative – it uses all the proper eTraining techniques, such as showing examples, knowing your audience, and holding the viewer’s attention.

Categories
IVR message on hold voice talent

Voice Prompt Scripts Near and Far

Guest Blog contributed by Scripts Consultant Megan Andriulli

Categories
healthcare IVR message on hold voice talent

Voice Prompts and MOH Make it to the Great White Way

VoicePrompts+BroadwayMy adolescent nephews have never experienced a Broadway play, so for their spring birthdays my husband and I took them to see Spiderman: Turn off the Dark.  This show was in the headlines for various reasons – injuries, confusing plot, being the most expensive play ever produced, but it was an ideal way to introduce Broadway for novice attendees. 

Categories
marketing message on hold

Tools to Support Message on Hold Production

Can’t remember who said it or sang it, but there’s a line, “I can’t wait until tomorrow, because I get better looking every day.” Well that’s the way I feel about my business. As a service oriented company, we’ve always done a good job at a good price with responsive quality service, and we’ve been rewarded in kind. But now with things getting tougher and more competitive, we need to keep striving to keep service up and costs down. It’s a challenge but an exciting challenge, especially with all the ideas and solutions available to consider and implement.

In the past couple of months alone we’ve launched a robust company-wide wiki and an esign solution for our customers, which promise to streamline our internal operations and our sales initiatives respectively.

Our wiki contains or will contain the entire known knowledge of our business universe (I’m feeling like Superman’s dad, Jor-El), searchable by a few keystrokes by anyone in our organization who has a question or needs to respond to a question about anything we do. No longer will we need to meet in office doorways for impromptu trips down memory lane to remember “What do we do when this happens?” “Where do I find this?” “What’s our policy on that?” I suppose I’ll miss some of those doorway meetings, but hey, there’s always the water cooler.